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Oops. How to deliver bad news.
One hard earned skill that I’ve developed from years of deploying bleeding edge technologies is the art of how to deliver bad news. I call it an art because this is often really difficult for a lot of...
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Innovation – Start with Customer Pain Points
Innovation begins with listening to and understanding your customer pain points. Rather than focusing on trying to create first and then convince people they need what you are offering. If we create...
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You want your B2B customer teams out of the office
Delivering to B2B customers it’s hard to avoid having a geographically dispersed and remote workforce. Depending on the role of the employees, you actually want them out of the office and having face...
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BYOD & Enterprise Apps Stores – Business disrupting IT
With BYOD (bring your own device) becoming more and more prevalent in the business word, a new set of issues and opportunities are disrupting tradition IT departments. Business teams and employees want...
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Project Dogfood April Progress – Building Brand
This is the second monthly progress report on Project Dogfood, my project to build a targeted audience to this blog that will convert into potential leads for my project based services. To recap,...
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Lost among devices? Focus on your App’s features
In wanting to develop an App to support your online business, you can get lost in the technical issues. Do you want to have it developed for a native platform (iOS, Android, Windows8, Blackberry), or...
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Creating Consensus
Whether you are a program manager, project manager or functional manager, there will be times when you need to exercise your authority to propel the team forward and other times when you need to lead...
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Business organization by customer focused layers
The traditional business model of separated teams, or silos, for marketing, sales, development and support simply is no longer working for B2B companies. This business model is prone to a waste in...
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How to Address Handling Risks on Projects
Three of the fundamental project governance knowledge areas in the PMI PMBOK are risk management, issue management, and change management. To me they are very much related. A Risk is something that...
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Innovation – Start with Customer Pain Points
This past week, my January 2 post “Innovation – Start with Customer Pain Points” has become the most viewed post as reported in the stats I collect from the WordPress site. Since posting, the article...
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Mapping CX – Charting the real journey of your engagement with Customers
While both design and technical teams tend focus on making sure that your digital touch points have great UX (user experience), business teams want to additionally make sure that the CX (customer...
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Tackle escalations head-on, with a calm attitude and the purposefulness of...
One of my early career lessons, while I was transitioning from being “technical-focused” to being more “business-focused”, occurred when, as PM, I had to deal with a critical escalation just ahead...
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Key Questions to ask your digital design/development house to see if they can...
In the old paradigm, companies created a digital presence, launched it, were really happy with the immediate business results, left it alone for 3-5 years, and then started a project to re-do and...
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